Terms of use

Usage of the website TINKTURA

TINKTURA website www.tinktura.com can be used without usage charge for your private usage while abiding the following terms and conditions. By using the Tinktura.com Internet Store you agree to be bound by the following terms and conditions.

The supplier of the ordered goods is Tinktura d.o.o. from Zagreb.

Tinktura d.o.o. offers the purchase of the entire range of goods that is included in the web offer through the Internet store Tinktura.com . The offer consists of hand-made cosmetic products and herbal supplements.

A customer is considered to be any person who electronically orders at least one product, fills out the required data and sends them successfully through the Registry.

Registration allows the storage of data that will be used for orders, for contact, delivery or used for advertising information about our products, new products, and discounts and special offers. Also, Registration ensures an easier implementation of orders.
All prices are in Croatian national currency, Croatian kuna (kn), with VAT included.

Users are advised to familiarize themselves with these Terms and Conditions prior to the purchase and to regularly check them to be familiar with all of their rights and obligations.

Tinktura d.o.o. reserves the right to modify these Terms at any time without prior notice and will not be liable for any possible consequences resulting from such changes. These changes will take effect by publishing on these web sites.

Tinktura d.o.o. reserves the right to terminate the service and change the content as well as other services and sub-pages that are an integral part of Tinktura.com's online store at any time without prior notice and will not be liable for any possible consequences arising from such changes. These changes will take effect by publishing on these web sites.

Tinktura d.o.o. Reserves the right to change, restrict or terminate Tinktura.com's provision of services at any time without prior notice, including, in whole or in part, or may restrict access as well as providing certain services to users who violate the terms of these Terms and Conditions.

The use of Tinktura.com services is only granted to adults. Use and use of Tinktura.com by children or juveniles is not permitted and parents and / or guardians are required to take this into account. Otherwise they assume all rights and obligations arising from such use, and Tinktura d.o.o. does not take any responsobility for any and/or all consequences of such use.


Tinktura.com does not guarantee that the photos of the product are fully compatible with the look of the product itself and are not responsible for any unintended mistakes in the product description. There may be differences in the actual product and the product's picture and the product described on this site if the manufacturer changes any of the characteristics or the content of the product. All descriptions are regularly and thoroughly checked.

We care about the safety of children and we feel that juveniles can not make a decision about using our products alone. We encourage parents to make decisions for them. Individuals under 16 can not order to protect juveniles from unauthorized use of information society services.


I) Establishing and terminating the sales contract

These Terms and Conditions, as well as certain terms of sale indicated by information on certain products, represent Tinktura.com's offer for the conclusion of the Contract and the customer as a customer by its registration, by ordering the order or otherwise determined by these Terms and Conditions, accepts it as deemed to be a contatract between Tinctura d.o.o. and the user, and under the terms of sale specified in these Terms.

The subject and the commercial purpose of the Contract is to purchase a selected product or service through Tinktura.com by paying the appropriate fee - the price of that product and/or service. The contract is concluded with the means of distance communication (a contract concluded remotely) through: printed promotional messages with the order, the telephone with human and non-mediated telephone and the Internet.

The contract shall enter into force and shall be binding from the moment when the user accepts Tinktura d.o.o. in one of the following ways:

   - By selecting the payment method and completing the order as a registered user on Tinktura.com,
   - By selecting the payment method and completing the order through the 01 3733 563 telephone line or by e-mail sent to info@tinktura.com.

a) When registering or creating a user account, the user is required to choose the name or nickname under which the services will be provided and has to select a security password and submit a valid e-mail address. All the information required to register or create a user account must be true, where it is expressly forbidden to useanother persons else's data.

b) When signing up, if you want to register via Facebook account and you want to comment and actively participate in our Facebook profile, Tinktura.com can use your full name, your Facebook account info.

c) A registration or a user account is created for only one person and it is not allowed to communicate registration information or a user account information to third parties. The user is required to store the security password and account information. You are not allowed to use someone else's registration or account.

d) In case of a violation of the Terms of this chapter, Tinktura d.o.o. reserves the right, according to a free estimate, to terminate the registration or user account of the user, without any obligation to compensate the user for any costs or damages.

e) Registration (which includes the payment of a product and / or service) is considered to be the Contract between Tincture d.o.o. and the customer as customer.

f) The contract shall enter into force upon completion of the registration of the user, or from the date on which the user accepts the bid for the conclusion of such contract.

g) Upon the conclusion of the Contract, the beneficiary will be provided with: confirmation of the contract signed, or pre-notification notice referred to in Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014, 110/15), these Terms and the Right to Information The one-sided termination of the Contract with the one-sided termination of the Contract referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.

h) The User may unilaterally terminate the Agreement within 14 (fourteen) days without giving reasons. User is not entitled to one-sided termination of the Contract:

- If his service is fully fulfilled and fulfillment has commenced with his explicit prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Contract if his service is fully met,

- If the subject of the Contract is sealed goods which, due to health or hygiene reasons, are not eligible for repatriation, if it was cleared after delivery,

- If the subject of the Contract is goods which because of its nature, after delivery, are inseparably mixed with other things.

In order for a user to exercise the right to unilaterally terminate the Contract, he / she must notify Tinktura d.o.o. (On Tinktura doo, Ivanićeva 10, 10000 Zagreb), or by e-mail at info@tinktura.com, in which you will enter your name and last name, address, phone number or email address, and may use the provided written form for the unilateral termination of the Agreement.

Also, the Single Term Discontinuance Contract, which is located at https://tinktura.com/images/uploads/obrazac-i-jednostranom-raskidu-ugovora.pdf, can be filled in and sent electronically by Tinktura d.o.o. Without delay, submit a receipt of the notification of the unilateral termination of the Contract by electronic mail.

The term of one-off termination of the Contract is 14 (fourteen) days from the date on which the goods or services covered by the Contract have been submitted to the user or a third party designated by the user and which is not the carrier.

In the event that the conditions for unilateral termination of the Contract are fulfilled, the refund of the funds received from it will be effected, not including delivery costs, without delay, and no later than 14 (fourteen) days from the day Tinktura d.o.o. or Tinktura.com receives the customer's decision to unilaterally terminate the Contract. Refunds will be made in such a way that the user does not bear any costs for the return of the money. Tincture d.o.o.'s money return can only be effected after the goods have been returned and examined in what condition they have returned in respect of the fulfillment of the terms of the right to unilaterally terminate the Contract.

The user is obliged to deliver the goods or to send them to Tinktura d.o.o. (Tinktura.com), Malešnica Ulica 5/1, 10000 Zagreb, without unnecessary delay, and in any case not later than 14 (fourteen) days after Tinktura d.o.o., or Tinktura.com received the unilateral termination of the Contract . The direct costs of reimbursement of the goods are borne by the user himself. Shipment sent by courier will not be taken over.

The user is requested to call the telephone number 01 3733 563 prior to the termination of the contract or contact info@tinktura.com in order to explain the process of returning the goods.

The User is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods. In case of damage to the original packaging, the amount of the refund will be reduced by the percentage of the equivalent value of the goods. In that case you will be notified.

If upon request of the customer the execution of the service commenced during the unilateral termination of the Contract, the user is obligated to pay Tinktura d.o.o. The amount that is proportional to the amount delivered until the user has notified Tinktura d.o.o. O unilateral termination of the Agreement.

Link to download the unilateral termination of the Agreement/Contract


II) Terms and buying process

The main characteristics of the product, the way of its use, the prices, the special actions and the benefits, the means of payment and delivery, apply to those that are valid at the time of the order concluded. The above information will be indicated with each product.

The price of the product and the delivery service, including the VAT amount, are visible in the shopping cart before the order is signed. Delivery cost may be visible even on some other parts of the site. All purchase order confirmation information based on an electronic order will be delivered to the customer's email address specified in the registration / order form or in the shopping cart when entering the order information when ordering. All prices are in Croatian Kuna (HRK). All prices have VAT included. The same price of all items will also be listed on the account to be delivered together with the goods.

If the buyer does not receive the order confirmation message, there may be a mistake in entering the address of your email. In this case, please us at: info@tinktura.com or at 01 3733 563 to help our Customer Service to realize the order. We're gladly gonna do it for you.


III) Shipping and Delivery Terms
a) The shipping cost will be calculated automatically when purchasing the product and you will be issued an invoice containing the price of the purchased products and the delivery price.

b) The shipping cost in the Republic of Croatia is 25 HRK for orders in the amount of 400HRK and is free of charge for orders above 400KG regardless of the weight, volume or address of the customer. Additional costs may arise in case of sending abroad. More information about Shipping can be found HERE.

c) The delivery time of the product, which is stated to be on stock, throughout the whole of Croatia is 3-5 working days from the date of the completed order, in accordance with DPD delivery time limits and other delivery services

d) The delivery time for products that are under a special delivery regime may be somewhat longer 2-4 business days, in accordance with DPD's long-distance DPDs and other delivery services

e) In case of changing the delivery time or any other important circumstances for the execution of the order, the customer will immediately notify by our customer service


IV) Complaints and Objections

Ordered products are packaged in a way that they will not be damaged by the usual manipulation in transport / delivery. We pack your every product and we also protect it with specialized transport packaging.

The buyer is obliged to check the package upon receieing. If the packaging of the consignment has visible defects / disadvantages, we recommend that the buyer refuses to receive it, as there is a possibility that the product within such packaging is damaged. By rejecting the receipt, the delivery service will fill out the Damage Record and return the shipment to Tinktura.com, with the note that the shipment contains a shortage.

Complaints about product shortage and all other objections may be made in writing by electronic or regular mail:

    to the e-mail address: info@tinktura.com,
    to the address: Tinktura d.o.o., Ivanićeva 10, 10000 Zagreb.

In the case of a justified complaint, it is possible to terminate the contract by repaying the amount paid or replacing the same product or other product in the same countervalue, ie with the addition or refund of part of the funds if necessary. In the event of damage and / or defect of the goods delivered, the customer should send a picture of the above claim to info@tinktura.com to be considered on the basis of subsequent physical evidence. Tinktura.com performs the collectionof damaged, defective, or incorrectly delivered goods at its own expenses if it is established that the claim is justified and that the customer has not affected the malfunction, damage or any lack of merchandise. In the case of a legitimate claim within the terms of the Mandatory Relationship Act, the entire cost of replacing the product with the new one is entirely borne by Tinktura.com.

In the case of a dispute about the justification of the complaint and / or the authenticity of the product and if the buyer, based on a subjective assessment, finds that he or she has not received an adequate product and / or service, it is customary in the business practice to report the case to one of the competent institutions. The competent and official bodies then make all necessary checks to ascertain the correctness and respect of the applicable laws. Upon the decision of both parties, both the buyer and the seller, they receive the specified record. Such an official record of an independent body shall be considered as relevant and sufficient to complete the reclamation process.


V) Payment procedure and method

Payment of product prices and shipping costs can be done in one of the following ways:

a) Payment by cash - upon delivery. When picking up the shipment, the seller pays the full amount indicated in the invoice including the shipping cost.

b) Payment by Internet Banking. Products for which an order has been concluded can be paid through the internet banking of any bank. After a successful order, Tinktura.com delivers all necessary payment information by e-mail.

c) Payment by a slip. Products for which an order has been concluded may be paid by payment through a general payment account in all branch offices of FINA or Croatian post offices. After successful orders, Tinktura.com delivers all necessary payment information by e-mail.

d) Payment by credit or debit card. Ordered products can be paid online one of the credit cards:

     One-time American Express, MasterCard, Diners Visa or Maestro
     2-6 American Express, Diners, Visa or Maestro (issued by PBZ)


Each of the above mentioned payment methods may include a fee under the terms of payment. This fee is paid by the payer alone and it is not reimbursable from Tinkture d.o.o.

American ExpressDiners Club InternationalVisaMasterCard MaestroDiscoverDinacard MasterCard® SecureCode™Verified By VisaWSpay™ - Web Studio payment gateway


Tinktura.com respects the anonymity and privacy of the users of Tinktura.com Internet Store and will use and process the information exclusively for the purpose specified in these Terms. Tinktura.com can collect personal user information such as name, address, OIB, phone number or e-mail address only if the same user voluntarily delivers them to Tinktura.com.

Tinktura.com will use this information solely for the purpose of fulfilling the contractual obligations and for better understanding and comprehension of the individual needs, habits and requirements of users as well as further development and better quality of all Tinktura.com services. Tinktura.com collects, processes and publishes user information regarding the use of Tinktura.com without revealing the identity of the user and / or personal data that enables the identification of the user's identity.

Tinktura.com collects and records information about the Internet Protocol Address (IP) or the location of the computer for the purposes of system administration, troubleshooting, content retrieval or enhancement of technical aspects of the Internet service. Tinktura.com will automatically record user information about the habits of using Tinktura.com, including a log file about the visit of certain pages and / or content. Such information will be used exclusively by Tinktura.com for the purpose of enhancing its services and for customizing and individualizing promotional activities to the needs of a particular user.

Tinktura.com does not capture your credit card number or stores the transaction data. Tinktura.com uses third party services, an authorized bank, which encrypts your data for credit card payment.


By registering and purchasing, you agree that Tinktura.com may, for the purpose of promoting the service and products, inform you by email of changes or add content to pages, discounts, actions, products or changes in the manner of provision of services. The user may at any time revoke the said consent.


VI) External Services

Services provided by the Tinktura.com internet store does not include the costs you incur by using computer equipment and services to access our site. Tinktura d.o.o. Is not responsible for the cost of the phone or any other costs that may be incurred.

Availability of Tinktura.com's Online Store
The availability of online web store is 00-24h of all 365 days a year. Although Tinktura.com d.o.o. is striving to provide the best possible service delivery, Tinktura d.o.o. can not guarantee that the services at Tinktura.com will suit your needs.
Tinktura d.o.o. Also can not guarantee that the service will be error-free. The pictures are of informative character and may deviate from the actual condition if the manufacturer for some reason changes the look of the packaging design. The product name may contain additional information as to whether it is balm, cream, tincture, etc. If an error occurs, please contact us by sending an E-mail to info@tinktura.com to resolve it as soon as possible. Access to Tinktura.com's internet store may sometimes be unavailable due to regular maintenance or introduction of new content.


VII) Intellectual Property
The contents of Tinktura.com Internet Store are also protected by Tinktura d.o.o. realizing the unique right to use it. For any commercial use of the content on Tinktura.com you must contact Tinktura d.o.o. At info@tinktura.com.

Company information
Tinktura d.o.o. for trade and service
OIB: 31423968290
Ivanićeva 10, Zagreb
Core capital: HRK 20,000.00
Director: Željka Čolak


The team from Tincture

  Terms - All