Terms of sale
General terms of online purchase / sale
The procedure and the terms of purchase / sale of goods through Tinktura's Webshop Internet shop are defined through the following parameters: ordering, payment, shipping, delivery, return / reclamation of goods.
The supplier of the ordered goods Tinktura d.o.o., Matije Ivanića 10 / Malešnica 5/1 – production and and store, 10000 Zagreb. A customer is considered to be an adult person who electronically orders at least one product, fills out the requested information and sends it to the Tinkturs Webshop – Tinktura d.o.o. All prices are in Croatian national currency, Croatian kuna (HRK), VAT included. They do not include the delivery cost.
Visitiors of Tinktura's Webshop can order and buy as a guest or as a registered user.
1. No registration, insert the product to cart and go to the checkout. The options are cash on delivery or by direct bank transfer for orders delivered inside of Croatia and bank payment and direct bank transfer for for orders delivered to member states of the European Union.
2. Registration: Except through the purchase process, you can register by clicking on the "Login" option at the top right of the screen and then selecting "Registration". Simply fill out the form with your information (name, last name, e-mail address, address, phone number, passwort).
At every purchase you need to log in, entering the data from your registration, which calls on to your profile as a customer. To register you must be 18 years or older. By creating an account at our Web Store, you can quickly and easily go through the purchasing process, set up multiple shipping addresses, view and track your orders and much more, also be the first informed about promotions and coupons.
3. Quick order – send the name of the product, your name and last name, address, zip code, and phone number to email@example.com or call +3851/3733 563
Whether you are a registered user or purchasing as a guest, the buying process is as follows: Choose the desired item. For more information on the chosen item, please click on the image or the name of it, after which you will be redirected to the more information about the product.
By pressing "Add to cart" the product will be automaticly placed into your cart. In the cart you have an overview of all the items you have chosen (added to cart), the price and the quantity. You can change the amount of an item by entering the desired amount in the "Quantity" field. If you want to empty the cart, click on the "Clear" option next to each item on the right of the product (click on the cross).
When you have completed the selection of the desired items and decided to buy them, click on "Go to payment" below the total and follow the data entry process. Enter the address you want us to provide you with the purchased goods. The next step will show you the amount of the postage.
The payment options availble in Tinktura's Webshop are direct bank transfer, payment on delivery and card payment.
Goods are considered as orderes at the moment when the customer finishes the whole ordering process. The customer will receive an order confirmation on the e-mail left in the checkout for the order.
In case you did not receive this email please check the cart, if the cart is empty after your order please contact us via phone on +3851/3733 563 (mon-fri 9.00-17.00) or send us an email on firstname.lastname@example.org
Tinktura d.o.o. is obliged to deliver all the ordered products which at the time of delivery are in stock. If Tinktura d.o.o. is unable to deliver any of the products ordered, it will contact the buyer of the goods by phone or e-mail as to the agreement on the time of delivery or cancellation of the ordered product. All other ordered products will be delivered. The amount paid for the goods we can not deliver will be refunded the same way it was paid.
In our web shop the following payment methods are available:
- Cash on delivery/ Payment upon receiving the package
- Direct bank transfer
- Card payment
Ordered products are packed in such a way that they will not be damaged during delivery. When purchasing the goods, the buyer is obliged to check the condition of the consignment and, in the case of damage, immediately report the product to the supplier. The Seller waives any liability in connection with any damages that might arise during the delivery.
We use the delivery service for delivery. If you have paid via e-banking shipment we are sending the package a recommended one, and if you have opted for cash on delivery then we are sending it recommended while you pay the amounth to the deliverer. Delivery time within Croatia is 24-48 hours, except for islands where delivery may take longer and extreme weather conditions ( Snow, floods, etc.).
Delivery time outside of Croatia is 5-15 days. The client is responsible for paying taxes and duties in accordance with the laws of his country. Više u rubrici dostava.
- For Croatia – flat rate: 25,00HRK up to 2 kg.
- Free shipping for orders inside of Croatia above 400HRK
- The shipment outside of Croatia is calculated via Country and Payment option
Delivery time and packaging: We deliver the ordered goods on a business day, within 1-2 days of the order receipt. Your package will be delivered to the address you entered as a contact. Please make sure you entered the correct postal address and telephone number in the checkout.
Important note: If you notice damage to the item when picking up/receiving the item, please contact the delivery agent immediately and open the shipment with them. If any of the products have been damaged, together with the delivery agent, make a record of damage to the shipment with your signature and delivery address. One copy of the record remains with you and the other goes to the delivery company. Please contact us regarding any damage so as to cover as soon as possible the resulting damage.
Undelivered shipment: If the buyer does not receive the goods or delivery notice in the expected time, and the expected time is up to 3 business days, the buyer is obligated to notify the seller by e-mail email@example.com or by telephone at 01/3733 563 (Mon-Fri 9:00 - 17.00) to take action to find the shipment.
Additional costs for returned packages: If the buyer refuses to receive the goods or does not raise it in the courier office after the delivery note has been left, the seller has the right to demand from the buyer reimbursement of all delivery costs.
Return of Goods / Complaints
Seller agrees to deliver a product that matches the description stated on the Tinktura's web site. All pre-packaged products are reviewed and checked for correctness, and if you notice any damage, please notify us immediately by e-mail at firstname.lastname@example.org.
If the contents of the shipment do not match the order, we will return the shipment to our expense and we will send you the correct product at our expense. Replacement items are sent after receipt of disputed items, but only if all conditions of product replacement are met. The seller is obligated to deliver a product that matches the description stated on the web site's web site. All pre-packaged products are reviewed and checked for correctness, and if you notice any damage, please notify us immediately by e-mail at email@example.com.
The product must be returned in its original packaging, unused and undamaged (if the reason for the complaint is no damage to the product) with the original invoice received by the buyer with the delivered item. Otherwise, we will NOT accept the complaint.
The image that illustrates the product on the web page corresponds to the actual appearance of the product, but there may be small differences in color due to a photo or monitor, and the buyer can not advertise this segment. The Seller is not liable for any damages or other damages that arise in the domain of the deliverer (the company that carries out the delivery of the product). In case the shipment arrives damaged in the carriage, return the same to the delivery agent at our address and you will be sent a new shipment with the correct items at our expense.
Please note that along with the items that are returned, changed or advertised, you must attach the original documentation supplied with the items. Items must be returned in the original packaging and properly protected to prevent product damage during transport.
Right of Contact Termination
The buyer has the right to terminate the contract in accordance with Article 44 of the Consumer Protection Act.
If delivery for any reason has been made prior to the receipt of a contract termination notice, the customer may terminate the contract with the payment of the packaging and delivery service in a contractual amount of 50.00 HRK with VAT included and if the delivery costs exceed the contracted amount in the amount of the delivery costs .
Immediately upon receipt of the contract termination notice, Tinktura d.o.o. will inform the customer by e-mail that the delivery has already been made and is obliged to pay the contractual costs of packaging and delivery in the amount of 50.00 HRK with VAT included, ie the amount of delivery costs if they exceed the amount of 50.00 kn.
In the event that the contract is terminated after the delivery of the product, the buyer is obliged to return the product undamaged and packed in its original packaging at its own expense.
Delivery is deemed to be made at the time Tinktura d.o.o. delivered the product to the delivery service.
Tinktura d.o.o. will pay the amount paid back to the buyer by the amount of the order relating to the contractual amount of the cost of the packaging and delivery if the above assumptions have been met.
Submitting consumer complaints
In accordance with Art. 8 (2) of the Consumer Protection Act (Nov., No. 79/07, 125/07 - Official Gazette, 79/09 and 89/09), inform consumers that complaints about the quality of our services can be Delivered in writing to the following address: Tinktura d.o.o., Matije Ivanića 10, 10000 Zagreb.
The reply to your complaint will be returned in writing no later than 15 days from the date of receipt of the complaint. Please provide your information in the complaint: name and last name, reply address.